Dial-a-Ride
Dial-a-Ride is a SMART service providing door-to-door transportation for Wilsonville residents who are unable to use the fixed route service. There are different service categories . Priority is given to Americans with Disabilities Act (ADA) eligible customers.
If you need assistance choosing the appropriate program for your needs, please contact SMART.
Scheduling a Ride
ADA Dial-a-Ride customers may schedule trips up to two weeks in advance. ADA customers should schedule their ride at least the day before their needed ride. Non ADA customers can schedule their ride up to 2 days prior to the needed ride.
Due to high demand, it is recommended that you schedule your trip as early as your eligibility allows, to ensure you can be accommodated. ADA customers have priority in scheduling.
With approved application, call 503-682-7790 to schedule your trip:
- Use this scheduling form; or
- Call 503-682-7790
Accessibility
Please note that all SMART buses, not just Dial-a-Ride vehicles, are fully accessible and are able to accommodate all wheelchair and scooters that meet ADA standards of size and weight. Since Dial-a-Ride services are in high demand, individuals are strongly encouraged to use the regular fixed route bus service whenever possible.
No-show Policy
SMART's Dial-a-Ride service is in high demand. Please read and understand the no-show policy so that we may continue to offer services to those who need it most.
