Past Due Balance
Utility Bills are due on the last day of each month and it is the applicants responsibility to ensure monthly payments are received.
We allow a 10 day grace period before any late fees or past due notices generate.
The following communication is attempted based on the primary contact information we have on file. It is the applicants responsibility to contact us if any changes are needed.
If the account is behind one or more invoices the following steps will take place:
- Monthly Bill: The bill will advise the account is past due. Previous unpaid balances are due immediately.
- Mailed Delinquent Notice: Total balance due, minimum payment required, and due date to avoid disconnection of non-payment. At minimum a $5.00 fee is added to the account.
- Automated Phone Calls: Two rounds of calls will occur prior to disconnection.
- Online Registration: Customers who are registered online or receive eBills will receive additional notifications by email
avoid disconnection
- Pay your bill
- Payment Extension:
- We can grant an extension through the end of the current month
- Contact Utility Billing by email or phone at (503) 570-1610
- Payment Assistance:
- The City provides dedicated funds to Wilsonville Community Sharing for actual payment assistance.
- To find out if you qualify for assistance contact Wilsonville Community Sharing
disconnection for non-payment
- A $35.00 Disconnection Fee is billed to the account for shut-off day processing. The fee is applied regardless if payment is received on shut-off day and prior to disconnection.
- A Door Hanger will be placed providing the required payment amount to restore service
- Water is Shut Off
- Once Water is disconnected, restore will not take place until payment is received
- Payments submitted after 3:00 pm will not be restored until the following business day
Collection agency
The City contracts with Professional Credit Services. If your account has been turned over to collections please contact Professional Credit Services at (866) 254-3007
